Home Tech | Amway Hong Kong

eSpring Water Purifier, Atmosphere Sky Air Treatment System, Atmosphere Drive Car Air Treatment System, BathSpring Bathroom Water Treatment System, cookware including Amway Queen and iCook.

The filter life of eSpring Replacement Filter Cartridge is 5,000 litres or one year service, whichever comes first.

The product advantages of eSpring Replacement Filter Cartridge are described as follows: 1. The patented two-in-one carbon-block UV filter. 2. Captures over 160 different contaminants. 3. Effective in eliminating 99.99% of waterborne viruses and bacteria. 4.The size of the filter cartridge is reduced to save installation space. 5. Only one filter cartridge needs to be replaced each time. 6. Capacity of Filter Cartridge is 5,000 litres or one year service, whichever comes first. The upper and lower caps of the filter cartridge are polypropylene (PP) respectively, and the materials are all certified by NSF. In addition, the materials that come into contact with water are in compliance with the US Food and Drug Administration (FDA) regulations on drinking water contact materials. 

Click here to watch the video and learn how to replace the filter easily: https://bit.ly/3IwucwZ

Click here for more tips on eSpring filter replacement:https://bit.ly/3IOeAUR

Click here to watch the video and learn how to clean eSpring filter bracket:https://bit.ly/3IVEd6b

In addition to the Hayakawa Diverter, Amway also provides Auxiliary Faucet Kit which Distributors / Privileged Customers can choose to purchase additionally.
The Auxiliary Faucet Kit provides independent water purification outlets, the treated water will come out with just one twist. Its stylish design adds beauty to the furnishings. Some kitchen faucets have unique design and may not be able to install the diverter, or you may want to save space on the countertop and avoid exposed pipes, you can choose to install the water purifier under the sink and then install the Auxiliary Faucet Kit on the countertop.
Watch the video to learn about the installation reminder
Watch the video to understand how to install the eSpring Diverter Valve

The main purpose of boiling drinking water is to remove harmful bacteria. The eSpring Water Purifier has an efficiency of 99.99% in removing bacteria and contaminants from the water, which can save the time of re-boiling the treated water. But if some of you are used to drink boiled water, you can do so and it will not affect the water quality.

The reason is: The filter cartridge is made of coconut shell under high pressure, and there are many holes and air in it. Therefore, when using the water purifier the water will flow out through the filter cartridge and mix with the air. Bubbles are then generated. The situation is normal. Generally, the bubbles will decrease after the water purifier has gradually reached the full water level after a period of time.

The white particles or suspended solids in treated water are usually:
1. A compound of calcium and magnesium in hard water.
2. A biofilm, which is formed by harmless microorganisms, so it will not affect human health. Simply clean the water outlet regularly or replace the tubing according to the product manual.

eSpring Water Purifier has passed various NSF certifications including standards 42, 53, 55, 401, and passed protocol P473, P477 for its ability to meet the three major requirements of material safety, structural integrity and effective filtration. It ensures that the drinking water is pure and safe. If unauthorized parts or accessories are used, it will affect the safety of drinking water, and is not in accordance with our claims. Therefore, we do not recommend customers to use unauthorized parts or accessories.

Dust or other particles can accumulate on the screen over time, which may lead to bifurcation. To address the problem, dismantle the screen located in the clean water outlet of the diverter valve and clean thoroughly with a toothbrush before replacing. To ensure consistently high water quality, it is recommended to clean the screen every two weeks and the diverter valve every three to six months. If you are using the auxiliary faucet, it’s also recommended to clean it every 3 months.
Watch the video to learn how to clean the diverter valve
Watch the video to learn how to clean the auxiliary faucet

Because of the rising importance of Protocol P473 (removing PFOA and PFOS) and Protocol P477 (removing microcystins), NSF found that it is necessary to include these two tests into Standard 53 instead of listing them separately. Therefore, Protocol P473 and P477 are now included in Standard 53.

The Atmosphere Sky Air Treatment System is equipped with a unique 3-stage filtration, including pre-filter, HEPA filter and odour filter. To ensure that the air treatment system maintains the best filtering performance, please pay close attention to the use of the filter and replace or clean the filter regularly. The three indicators on the display screen are representing the pre-filter, HEPA filter and odour filter, from left to right. Under normal conditions, the indicators should be in green; when the indicator turns red, it means that the filter needs to be cleaned or replaced. You can also connect your Atmosphere Sky Air Treatment System to the Atmosphere Connect app to easily monitor the usage of the filter.
1. Pre-Filter: It should be cleaned every 2 to 12 months; after cleaning, reset it through the APP or by pressing the filter indicator on the display screen for a while.
2. HEPA Filter: The filter's life ranges from 3 months to 5 years, depending on the particle sensor, operating fan speed and operating hours. After replacement, the system will automatically reset the filter without manual setting.
3. Odour Filter: The filter's life ranges from 4 to 12 months, depending on the operating fan speed and operating hours. After replacement, the system will automatically reset the filter without manual setting.
For details, please refer to the product leaflet: https://bit.ly/3uqUGKq

According to the Association of Home Appliance Manufacturers (AHAM), Atmosphere Sky Air Treatment System is suitable for space of 465 square feet or 43 square metre, the performance of which is certified by AHAM.

When the window is open, the air treatment system can operate normally, but the filtering effect will be affected by the air entering the room from the outside. If the outdoor air is relatively clean, ventilation will make the Atmosphere Sky Air Treatment System achieve the filtering effect more quickly. If the outdoor air is more turbid than the indoor, the filtering effect will be affected, but these effects have no connection with the filtering efficiency of the unit itself. The life of the filter is mainly affected by the operation time and fan speed. If automatic detection is adopted, and the air quality is bad which the ultra-high-speed filtration is always on, the filter's life will be shortened.

The room temperature will not be changed when using the air treatment system. However, due to the continuous circulation of air, the temperature in all corners of the room will be more even. The filtration efficiency of the air treatment system will not be affected by air conditioning equipment such as heating and cooling. Heating and cooling will even be more evenly distributed in the room instead.

You can wipe the body of the unit with a wet cloth and let it dry. When the body is extremely dirty, you can clean it with a mild detergent, such as L.O.C Multi-Purpose Cleaner.
If necessary, use a 1:99 diluted chlorinated bleach to clean and disinfect the body with reference to the "Hong Kong Centre for Health Protection-Proper Use of Bleach". Do not use cleaners containing ammonia, alcohol or paint thinner, as they will damage the body.

No. Amway Air Treatment Systems (including the discontinued Atmosphere and the hot selling Atmosphere Sky and Atmosphere Mini) adopt physical filtration technology and are designed to run behind the filter through a high-efficiency motor, thereby generating suction, drawing air into the Air Treatment System from the surrounding environment, and then passing through a 3-stage filtration system (including Pre-Filter, HEPA Filter and Odour Filter) to remove contaminants in the air. When the unit is turned off, the motor will gradually stop operating and turn into a static state, and the air volume drawn will gradually decrease to zero, so there will be no sudden change in the airflow or wind direction. Airborne contaminants (including particles and various bacteria and viruses) are trapped in the fine fibers of the HEPA Filter when passing through. They will not escape or be released back into the air. HEPA Filter has been used in isolation wards in hospitals for a long time to prevent the spread of microorganisms in the air, and its effectiveness is widely recognized, so customers do not need to worry.

No. Since the size of the odour molecules is very small (at nanometer level), they can pass through the HEPA Filter, it mainly relies on the activated carbon in the Odour Filter to capture and adsorb odour molecules (the odour molecules will be adsorbed and attached on the activated carbon), thereby reducing the concentration of the odour in the air. However, the size of viruses and bacteria (at micron level) is much larger than odour molecules, which can be effectively captured and removed by the HEPA Filter, so customers do not need to worry. Both Atmosphere Sky and Atmosphere Mini can effectively remove particles as small as 0.0024 microns, and the single pass efficiency is as high as 99.99%. The products have obtained several international authoritative certifications, and their performance is trustworthy.

Both Atmosphere Sky™ Air Treatment System and Atmosphere Mini™ Air Treatment Systemadopt a three-stage filtration system including the Pre-Filter, the HEPA Filter and the Odour Filter (a 3-in-1 filter is used by Atmosphere Mini™ Air Treatment System) which can remove air contaminates as small as 0.0024 microns with a 99.99% single pass efficiency. Both Air Treatment Systems are equipped with a HEPA Filter that complies with the EU EN1822 standard, which meets the specifications specified by the Food and Environmental Hygiene Department (FEHD) for dine-in catering premises. The Atmosphere Sky™ Air Treatment System has been included in the information on air purifiers meeting the specified specifications for use in dine-in catering premises on FEHD’s webpage. Since the launch date of Atmosphere Mini™ Air Treatment System was in September 2021 and the government had ceased accepting submissions of forms on device information on April 11, 2021, the Atmosphere Mini™ Air Treatment System is not included in the information on air purifiers meeting the specified specifications for use in dine-in catering premises.

According to the instructions provided by the FEHD, consumers can consider purchasing an air purifier if it meets the specified specifications even if it is not included in the list.

Both can effectively remove more than 340 airborne contaminants with a single pass efficiency performance of 99.99% and can remove particles down to sizes as small as 0.0024 microns. Both devices are Wi-Fi and Bluetooth enabled and can be controlled with Atmosphere Connect App, giving you the ability to control all your devices from your smart phone.

Atmosphere Sky™ Air Treatment System is equipped with 3 filters, including a Pre-Filter, a HEPA Filter and an Odor Filter, with a higher clean air delivery rate (CADR) of 300 cfm (equaling to 510 cubic meters/hour), suitable for an area of 465 sq. ft. For living rooms and studio flats of a larger size, it’s recommended to use Atmosphere Sky™ Air Treatment System.

Atmosphere Mini™ Air Treatment System is equipped with a 3-in-1 Filter which is portable and compact. Its CADR is 130 cfm (equaling to 220 cubic meters/hour), suitable for an area of 200 sq. ft. For bedroom, study, living room and smaller studio flat, Atmosphere Mini™ Air Treatment System is the ideal choice.

The Atmosphere Mini™ Air Treatment System draws air from the room through the front cover and into its 3-in-1 filter. The 3-in-1 filter combines the Pre-filter, that removes large particles; the HEPA filter, that removes particles as small as 0.0024 microns; and the Carbon filter, that removes odors and other gases into one compact filter. The filter removes harmful allergens, pollutants, and other containments from the air that passes through the system. The filtered air is then discharged upward through the grill on the back of the unit.

The unit uses a unique internal air circulation system. The dual-part Intelligent Flow Assembly directs the air flow inside the unit, moving air in a pattern that minimizes resistance and noise and maximizes air flow.

No, once the viruses and bacteria are captured on the filter they are essentially trapped and neutralized on the filter. There is little risk of exposure when changing the filter. A best practice is to remove the used filter, place it in a plastic bag and carry it to the waste container. You are also recommended to wash hands after completing the process.

Life of the filter depends upon your use conditions and the environment, but usually the 3-in-1 filter lasts from 6-10 months.
Remember to pay close attention to the filter indicator on the control panel or the status of the filter in the Atmosphere Connect App, and replace the filter in time to ensure that the system maintains the best filtration performance.

You can consider cleaning the Pre-filter if large particles begin to accumulate on the front of the filter. To clean, you can either vacuum it off or wipe/brush with a clean cloth. Please be careful when cleaning the pre-filter layer to avoid causing damage to it. Do not use water or any other liquid cleaner. Please note that cleaning of the pre-filter layer is not a must and it won’t affect the life of the filter.

You can register your product two ways. Download the Atmosphere Connect App. As part of the pairing process, 1-click product registration is included. You can also go to the registration page online to register your unit.

If you set the system to AUTO mode, the system will monitor the dust level of the room air and adjust the system fan speed when appropriate. If you prefer to manually set the speed and have it be constant, then it can be any of the 3 speeds. Each speed will clean a different amount of air per hour and will also produce differing levels of sound.

Yes. One Connect ID can connect to multiple Atmosphere Sky™ and Atmosphere Mini™ units.

No. Amway Air Treatment Systems (including the discontinued Atmosphere and the hot selling Atmosphere Sky and Atmosphere Mini) adopt physical filtration technology and are designed to run behind the filter through a high-efficiency motor, thereby generating suction, drawing air into the Air Treatment System from the surrounding environment, and then passing through a 3-stage filtration system (including Pre-Filter, HEPA Filter and Odour Filter) to remove contaminants in the air. When the unit is turned off, the motor will gradually stop operating and turn into a static state, and the air volume drawn will gradually decrease to zero, so there will be no sudden change in the airflow or wind direction. Airborne contaminants (including particles and various bacteria and viruses) are trapped in the fine fibers of the HEPA Filter when passing through. They will not escape or be released back into the air. HEPA Filter has been used in isolation wards in hospitals for a long time to prevent the spread of microorganisms in the air, and its effectiveness is widely recognized, so customers do not need to worry.

No. Since the size of the odour molecules is very small (at nanometer level), they can pass through the HEPA Filter, it mainly relies on the activated carbon in the Odour Filter to capture and adsorb odour molecules (the odour molecules will be adsorbed and attached on the activated carbon), thereby reducing the concentration of the odour in the air. However, the size of viruses and bacteria (at micron level) is much larger than odour molecules, which can be effectively captured and removed by the HEPA Filter, so customers do not need to worry. Both Atmosphere Sky and Atmosphere Mini can effectively remove particles as small as 0.0024 microns, and the single pass efficiency is as high as 99.99%. The products have obtained several international authoritative certifications, and their performance is trustworthy.

Both Atmosphere Sky™ Air Treatment System and Atmosphere Mini™ Air Treatment Systemadopt a three-stage filtration system including the Pre-Filter, the HEPA Filter and the Odour Filter (a 3-in-1 filter is used by Atmosphere Mini™ Air Treatment System) which can remove air contaminates as small as 0.0024 microns with a 99.99% single pass efficiency. Both Air Treatment Systems are equipped with a HEPA Filter that complies with the EU EN1822 standard, which meets the specifications specified by the Food and Environmental Hygiene Department (FEHD) for dine-in catering premises. The Atmosphere Sky™ Air Treatment System has been included in the information on air purifiers meeting the specified specifications for use in dine-in catering premises on FEHD’s webpage. Since the launch date of Atmosphere Mini™ Air Treatment System was in September 2021 and the government had ceased accepting submissions of forms on device information on April 11, 2021, the Atmosphere Mini™ Air Treatment System is not included in the information on air purifiers meeting the specified specifications for use in dine-in catering premises.

According to the instructions provided by the FEHD, consumers can consider purchasing an air purifier if it meets the specified specifications even if it is not included in the list.

The reason why the Atmosphere Drive Car Air Treatment System will automatically shut down after 2 hours is that, for some vehicles, even when the engine is turned off, the cigarette lighter still outputs 12V direct current. In order not to affect the vehicles' battery power, when the Atmosphere Drive Car Air Treatment System continues to operate for 2 hours, it will automatically shut down. If you wish to restart it, just press the power button.

Do not use cleaners containing alcohol or paint thinners to clean the Atmosphere Drive Car Air Treatment System. These cleaners may damage the surface of the device. Please wipe with a slightly wet cloth, and then use a dry cloth to wipe it. If it is very dirty, use a mild detergent to clean it.

450 mA, 5.5 watts, 12V DC power supply.

Atmosphere Drive Car Air Treatment System adopts 12 V DC power supply. If the electric vehicle does not provide a suitable 12V DC power plug, the device cannot be used.

Currently, the USB charging ports directly installed on the vehicle are 5V power supply, which is different from the 12V power supply of Atmosphere Drive Car Air Treatment System. Therefore, we do not provide a USB charging cable.

The life of the filter is 350 hours. When the indicator of the filter turns yellow, it means that the remaining life of the filter is about 28 hours. It is recommended to buy and replace a new filter. When the indicator turns red, please replace the filter immediately. If the filter is not replaced in time, you will hear the reminding sound "beep beep beep" every time the vehicle is turned on, but this will not affect driving safety.

The indicator of the particle sensor shows the air quality in the space (green light means the air quality is good, yellow light means normal, and red light means poor). The indicator does not change for a long time represents the air quality in the car is stable.

It needs to be replaced after filtering 150,000 litres of water or after one year (whichever occurs earlier). BathSpring has a filter monitoring system that reminds you of the remaining life of the filter. After filtering 150,000 litres of water or using it for one year, the display will indicate that the filter needs to be replaced.

Usage and Maintenance of Amway Queen Cookware
Use of Amway Queen Cookware
1. Use low or medium flame to cook. To pre-heat the cookware, just heat it with medium flame for 2 to 3 minutes. Do not pre-heat the cookware for too long when it is empty to avoid damage.
2. Choose a stove of appropriate size.
3. Do not cook at a high temperature exceeding 200°C, which may damage the cookware.
4. Do not use a lid that is too small, or place the lid directly on the food in the cookware.
5. Do not put the hot lid directly on the stove or sink.
6. Do not cut food in the cookware to prevent scratching the surface.
7. Do not use the cookware to store food.
8. Do not let the cookware contact salty or acidic foods for a long time, which may cause corrosion.
9. Do not put the cookware into the oven (the maximum heat tolerance temperature of the handles and knobs is 200° C)
10. Avoid putting salt directing on the cookware. If you need to add salt, you should sprinkle it directly on the food or in the soup.
Cleaning of Amway Queen Cookware
11. After using the cookware, wash it with Dish Drops Concentrated Dishwashing Liquid and hot water as soon as possible. You can also use a stainless steel soft wire brush to clean the inner surface and bottom of the cookware.
12. When salt or water stains appear, pour a little vinegar or lemon juice on the stain, then wipe it with a paper towel, and finally wash it off with Dish Drops Concentrated Dishwashing Liquid.
13. When cooking stewed meat or seeing stubborn residues, use concentrated detergent to soak in hot water for a period of time before washing.
14. Do not use any steel brushes, stainless steel soft wire brushes or cleaning products containing abrasive ingredients to scrub the mirror surface of the body to prevent scratches.
Use of handles
15. Regularly check the handles to make sure that the screws on the cookware are tight. If they are damaged, replace them immediately.
16. If the cookware has been severely dropped, please reconfirm whether the attachments of the handles are complete before use. If you find any looseness, please replace it immediately.
17. Do not use a stove that is too large to prevent damage to the handles caused by direct heating.
* Amway Queen Cookware Easy Usage and Maintenance Guide Video: https://bit.ly/3iXCHDF

Not recommend. Because if the heat is too high, it is easy to cause the metal to peel off and damage, especially the pure aluminum metal layer in the Amway Queen™ cookware. In the case of high heat cooking, the pure aluminum layer may soften and fall off between the metal interlayers, causing deformation of the cookware and affecting the normal use of the cookware.

The Amway Queen™ Cookware is made of 18:8 high-quality stainless steel, which has high heat transfer efficiency. Equipped with the unique Vitalok™, the cookware is recommended to use with medium or low heat and less water (even water-free) cooking, and can avoid the wear and tear of the cookware due to high heat. Low moisture cooking method can retain the flavours and colours, it also helps to save energy, which is more environmentally friendly.

No, but the Amway Queen cookware currently sold is suitable for both induction cooker and open flame.

Usually these situations are caused by the overheating of the cooking surface as the flames are too high. If Vitalok™ cannot function well even when the flame is adjusted to the minimum, a heat diffuser can be used to evenly reduce the heat of the furnace to bring full effectiveness of the cookware’s Vitalok™ function.

When just finished cooking, if the cookware is rinsed with cold water immediately, regardless of its material, it is easy to deform due to the meeting of high temperature and strong cold. Therefore, the cleaning work should be done after the cookware is fully cooled. Between cooking of each dish, if you want to remove the residues in the cookware, you can wash it with warm water. In addition, all metals and steel immersed in water for too long will cause rust. The so-called "stainless steel" does not mean that it will not rust. It is less prone to rust than ordinary steel. Therefore, do not clean Amway Queen cookware and utensils by soaking.

This phenomenon is due to the slight corrosion caused by the salty and acidic residues in the food or the incomplete cleaning of the cookware. Use and maintain the cookware properly, keep the cookware clean at all times, avoid leaving salty and acidic food in the cookware for a long time, and wash the cookware immediately after cooling, can reduce the occurrence of this phenomenon.

Please pay special attention when using the cookware. Unless the lid is placed upside down, do not place the lid that is still hot on the sink or any countertop. If the lid is tightly clasped on the sink, please gently rotate the lid before picking it up, or before moving the lid, cover the lid with a wet hot towel for about one minute to loosen the lid (please be aware of the temperature of the towel when picking up the lid to avoid burning of your hands), do not force pick up the lid.

1. Quality Assurance - Amway Queen™ Cookware is made of the finest 18:8 chrome/nickel stainless steel. Each Amway Queen™ Cookware is developed by professional technicians, and the product quality has been tested to ensure its best. For non-commercial use of this product by the original user, Amway will provide repair service, free replacement or refund if the product or accessories are defective or defective in workmanship at its discretion. In such cases, Amway will not charge for repair fee, service fee or parts fee. However, please note that this warranty does not cover damage caused by normal wear and tear, or by accident, misuse or abuse of the product, and repairs will be charged for such damage. The original user must return the damaged product or accessories to Amway to enjoy the warranty service.

2. Accessories Replacement Service - If the handle, lid knob or other accessories are accidentally damaged, the user can purchase the new accessories for replacement.

3. Satisfaction Guarantee - Amway Queen™ Cookware carries the Amway Satisfaction Guarantee. If a product is decided to be defective or not satisfactory, Distributors / Privileged Customers can exchange or return it to Amway within 90 and 30 days from the purchase date respectively. Satisfaction Guarantee does not cover damage caused by accident, or damage caused by improper use or misuse of the Amway Queen™ Cookware by the user or others.